HouseME COVID-19 policy

In light of the unprecedented pandemic of COVID-19, HouseME is undertaking special measures to help prevent the spread of this virus amongst our tenants, landlords, HouseME Helpers and staff.

As digital renting specialists, HouseME’s team continues to work remotely to provide tenants, landlords and Helpers all the support they need to navigate the uncertain times ahead. Due to the national lockdown period, we’re obliged to make a number of changes to ensure safety and compliance for all:

Special measures during level 4 of the lock-down:

New! Amended regulations released on 14 May 2020:

New leases

  • You are now able to enter into new leases and move into the new property during Level 4 lockdown.

Move-ins and move-outs are now allowed under Level 4

  • Government now allows for a once-off movement between primary residences and between company office locations under Level 4 lockdown. The old deadline to do so by 7 June, as was previously announced on 7 May, has now fallen away.
  • This means that persons who entered into leases before or during Level 4 lockdown may move to their new residence, provided that they comply with any transport directives concerning movement.
  • Goods may be transported, but these are limited to household furniture and effects.
  • If HouseME was hosting your viewings prior to the lockdown and still holds the keys for your property, we will help arrange for a key hand-over.
  • The government’s updated regulation repeals and replaces previous gazetted regulation. You can download the full text here.

What you’ll need to have on you when you move 

  • You are perfectly within your rights to act on this new direction from government, but you’ll need to have the following documents with you when you move, as law enforcement may ask you for them:
    • Some form of identification, like an ID card or passport.
    • A signed “Form 1” relocation permit, stamped by the police, giving you authorisation to relocate. Click here to download a printable version of the form, and see below for how to get it approved.
    • Copies of the lease agreements (which indicate the dates of expiry, and commencement).

How to get your “Form 1” relocation permit approved 

  1. Download the form here and print it. 
  2. Head to your nearest police station to fill it in and get it stamped by the officer on duty.
  3. You’ll need to have following documents and information with you at the police station:
    • Your ID documents
    • Your expiring lease agreement
    • Your new (commencing) lease agreement
    • A list of affected people (and their ID numbers) that will be travelling with you in order to make the move. This must include tenants and company personnel
    • Your, and your affected people’s contact details: mobile numbers and email addresses
    • The addresses of where you are moving from and relocating to 

Lockdown level 4 policies still in effect:


  • HouseME is able to set-up tenants moving in to new properties which once-off access to an online application to carry out the ingoing inspections.
  • All inspections due to take place through HouseME’s Assist Package via HouseME’s Helper network will be postponed until residential real estate activities are allowed to resume.
  • We will update our policy once we have more information on conducting inspections.


  • HouseME will be unable to host viewings for the Assist Package landlords and strongly advises Home Package landlords against hosting viewings during the Level 4 lockdown.
  • HouseME has collected video walk-throughs of a number of properties and will make these available to interested tenants instead of viewings.
  • Where it is possible for a landlord or tenant to provide us with their own video walk-through, see some useful tips here.

Emergency maintenance services (e.g. plumbing or electrical work)

  • Services will remain available as per usual, with commitment from our partners of their coverage in this time.
  • Note however, that non-emergency maintenance will need to wait during Level 4 lockdown.

HouseME’s remaining online services will continue. Our staff are working remotely to continue to serve you, however, please bear with us in the event of dropped calls or network interruptions. 


Please also note that a number of HouseME services are provided by our online portal, including automated communications which go out to customers. Where automated communications contradict Level 4 of the national lockdown, please use the advice above as our over-riding guidance.


As the national situation evolves, we will continue to revise our policies. Do keep checking back here for the latest at any point in time. In the meantime, please rest assured that throughout this trying time, HouseME will remain focused on pursuing excellence in our service to you: supporting our landlords, tenants and our network of Helpers to continue bringing you safe, smart leases across the country.


From us all at HouseME, we wish you a safe few weeks ahead.

Ben Shaw