HouseME COVID-19 policy

In light of the unprecedented pandemic of COVID-19, HouseME is undertaking special measures to help prevent the spread of this virus amongst our tenants, landlords, HouseME Helpers and staff.

As digital renting specialists, HouseME’s team continues to work remotely to provide tenants, landlords and Helpers all the support they need to navigate the uncertain times ahead. Due to the national lockdown period, we’re obliged to make a number of changes to ensure safety and compliance for all: 

Special measures during level 1 of the lockdown

Inspections 

  • Inspections will proceed with a maximum of two tenants in attendance.
  • Sanitisers and masks must be used throughout the inspection.
  • All physical contact between people must be avoided.
  • A safe distance of 1.5m between people must be maintained at all times.
  • We encourage attendees to take private transport to and from inspections where possible.

Viewings

  • HouseME has collected video walk-throughs of a number of properties so that tenants can get a sense of the property without having to attend a physical viewing.
  • Landlords are encouraged to take a video walk-through as soon as they can – see some useful tips here.
  • Viewings will proceed with a maximum of four prospective tenants in attendance.
  • Sanitisers and masks must be used throughout the inspection.
  • All physical contact between people must be avoided.
  • A safe distance of 1.5m between people must be maintained at all times.

Emergency maintenance services (e.g. plumbing or electrical work)

  • Services have remained available throughout all levels of lockdown.
  • In addition, non-emergency maintenance requests will now be processed.

HouseME Helpers

  • For their protection and yours, our HouseME Helpers will make use of hand sanitiser and wear masks for all viewings, inspections and key hand-overs.
  • In addition, our HouseME Helpers will go through regular symptom screening.
  • If any flu-like symptoms are self-identified, HouseME Helpers are able to cancel their obligation without negative impact on their standing at HouseME.
  • Please be considerate to our network of heroes who are out on the front-line to offer you the best service possible under the circumstances. We are working hard to support them – and you – in this trying time.

HouseME’s online services will continue. Our staff is working remotely to serve you, so please do bear with us in the event of dropped calls or network interruptions. As offices do gradually reopen, the company will continue to comply with the latest gazetted regulations.

 

Please note that a number of HouseME services are provided by our online portal, including automated communications which go out to customers. Where automated communications contradict level 1 of the national lockdown, please use the advice above as our over-riding guidance.

 

As the national situation evolves, we will continue to revise our policies. Do keep checking back here for the latest at any point in time. In the meantime, please rest assured that throughout this trying time, HouseME will remain focused on pursuing excellence in our service to you: supporting our landlords, tenants and our network of Helpers to continue bringing you safe, smart leases across the country. We do hope that our new portal serves you well.

 

From us all at HouseME, we wish you a safe and prosperous rest of 2020.

Ben Shaw
CEO